Etiquette & Policies
We want to make sure we give all of our clients and our team the best possible experience.
Hours of Operation
We are by appointment only.
Please be on-time for your appointment to receive the maximum benefit from your service. We recommend that you schedule your next appointment before leaving to ensure your choice of preferred time.
Monday : 9 - 8
Tuesday : 10 - 8
Wednesday : 9 - 8
Thursday : 10 - 8
Friday : 9 - 8
Saturday : 10 - 4
Sunday : closed
Cancellations
For all services, we require 24 hours advance cancellation notice. Otherwise a full service charge will be applied. We appreciate your consideration in honoring our cancellation policy.
A broken or missed appointment is a loss to everyone.
Payments
Major credit cards, cash or personal checks are accepted. We also accept mobile payments on Apple and Google Pay.
Any returned check will be subject to a $20.00 service charge.
Gratuities are appreciated and left to the discretion of our clients.
Late Arrivals
We have reserved the appropriate amount of time for your services. We ask that you please arrive on time for your appointment so you can fully enjoy your experience. Arrivals more than 15 minutes after scheduled appointment time may be asked to reschedule.
In the event of bad weather, please call in advance to verify the office hours for that day.
Messages
We do not answer the phone when working on clients. We utilize a phone messaging system, and we return calls frequently throughout the day.
Please leave a message and a number where you can be reached. Occasionally, messages get lost in the system so if you have not received an expected callback, please be sure to call again.
CHILDREN AND UNDERAGE POLICY:
Individuals 16 or younger are NOT allowed in our facility unless they receive a service.
Please refrain from bringing children into the skin care office:
A. Our rooms contain fragile equipment and supplies, and our practitioners can not perform services safely while a child is in the room without direct supervision.
If you are receiving a service, you can not provide the necessary supervision. This is for your child's safety as well as your liability.
B. We offer a range of services, but many of our clients enter the skin care office to relax.
To maintain a quiet environment for those in the reception area and in-service, we ask that you leave all children under the age of 16 at home
when you come to receive a service.
CHILDREN: Children under the age of 16 are only permitted in spa service areas if they are receiving services and are accompanied by an adult.